About Us

About Us:

Welcome to EV-Riders, the premier online retailer for all your e-bike needs.

Our extensive range of products cater to every need, from size and budget to

performance, design and aesthetics.

 

Why choose EV-Riders?

Dedication to 5-star Customer Service.

We are fully devoted to providing 5-star customer service. Reach out to us via phone,

live chat, or email, and we will promptly address your inquiries. Our support extends

beyond the point of purchase, as we consider aftercare support just as important. If you

encounter any issues with your product, we will do our utmost to assist and resolve the

problem.

 

Price Match Guarantee

We maintain close relationships with our brands to offer our customers the best prices.

If you find a lower price for the same stocked item, we will not only match it, but also

include a complimentary gift with your new product.

 

Fast & Free Shipping

We provide free shipping on all product purchases within the UK mainland. Since we

ship directly from manufacturers, each brand has its own shipping terms. Estimated

arrival dates are displayed on product pages, but may be subject to change due to

unforeseen circumstances.

 

Warranty on All Products

As an authorised dealer for each brand listed on our website, we offer full manufacturer

warranties on all orders.

 

100% Safe & Secure Payment

Our website utilises SSL Encryption technology to ensure the complete security and

protection of all sensitive credit card and personal information submitted through the

site.

 

Authorised Dealer Status

EV-Riders is an authorised dealer for all brands featured on our website.

Though our head office is located in London, we distribute from warehouses across the

UK through our courier partners DHL, Tuffnells, UK Mail, and UPS.

EV-Riders is a trading name for The Cromwell Group Ltd, with the company

registration number 15456430.